Privacy policy


Last updated: September 13, 2025

Al Hijab operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”), in order to provide you, as a customer, with a personalized shopping experience.
Al Hijab is powered by Shopify, which enables us to provide these Services.

This Privacy Policy explains how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us.
If there is any conflict between our Terms of Service and this Privacy Policy, the Privacy Policy will prevail regarding the collection, processing, and disclosure of your personal information.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.


1. Personal Information We Collect or Process

“Personal information” refers to any information that identifies, relates to, or can reasonably be linked to you or another identifiable person.
Personal information does not include anonymized or de-identified data that cannot reasonably identify you.

Depending on how you interact with the Services, your location, and applicable laws, we may collect or process the following categories of personal information:

  • Contact details: name, address, billing address, shipping address, phone number, and email address.

  • Financial information: credit/debit card numbers, bank account details, payment information, and transaction records.

  • Account information: username, password, security questions, preferences, and settings.

  • Transaction details: products viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled, as well as past order history.

  • Communications: any messages or information you share with us (e.g. customer service inquiries).

  • Device information: device, browser, and network details, IP address, and unique identifiers.

  • Usage data: information about how and when you access and interact with the Services.


 

2. Sources of Personal Information

We collect personal information from the following sources:

  • Directly from you (e.g. when creating an account, placing an order, or contacting us).

  • Automatically (e.g. through cookies, device data, or browsing activity).

  • From service providers (e.g. payment processors, analytics, or logistics partners).

  • From business partners or other third parties.


 

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

  • To provide, personalize, and improve the Services: fulfilling orders, processing payments, managing your account, handling shipping, returns, and exchanges, and enhancing your shopping experience.

  • Marketing and advertising: sending promotional messages by email, SMS, or mail, and displaying personalized ads based on your activity or preferences.

  • Security and fraud prevention: verifying your identity, detecting suspicious activity, and protecting users and systems.

  • Communication: responding to your requests, providing customer support, and maintaining our business relationship.

  • Legal compliance: complying with laws, legal requests, investigations, or enforcement of our policies.


 

4. Disclosure of Personal Information

We may share your personal information in the following cases:

  • With Shopify, and other service providers (IT, payment, logistics, cloud storage, analytics).

  • With marketing partners for personalized advertising, in accordance with applicable laws.

  • When you authorize or request us to share data (e.g. shipment, social media integrations).

  • With affiliates or group entities within our business.

  • During business transactions (e.g. mergers, insolvency), or to comply with legal obligations or protect our rights.

 

5. Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes personal data to operate and improve the platform.
Your information may be transmitted and stored in other countries as needed to provide the Services.

Shopify may also use aggregated data from your interactions with our store and other merchants to enhance its platform. In these cases, Shopify acts as a data controller.
For more information on Shopify’s data practices and your rights, please see Politique de confidentialité des consommateurs de Shopify


6. Third-Party Websites and Links

Our Services may contain links to third-party websites or platforms.
We are not responsible for the privacy, security, or accuracy of these external sites. We encourage you to review their privacy policies before interacting with them.
Sharing information on public or social media platforms is at your own discretion.


7. Children’s Data

Our Services are not intended for children, and we do not knowingly collect data from anyone under the age of majority in your jurisdiction.
If you believe a child has provided us with personal data, please contact us to request its deletion.


8. Security and Data Retention

While we use appropriate security measures, no system is completely secure.
Please avoid sending sensitive information through unencrypted channels.

We retain your data only as long as necessary to fulfill our obligations — such as managing your account, processing orders, complying with legal requirements, and resolving disputes.


9. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access your personal information.

  • Request deletion of your data.

  • Correct inaccurate information.

  • Request portability of your data.

  • Manage communication preferences (unsubscribe from promotional emails).

If you are in the UK or EEA, you may also have the right to:

  • Object to or restrict processing of your data.

  • Withdraw consent, without affecting previous lawful processing.

To exercise these rights, please contact us at alhijab.fr@gmail.com.
We may need to verify your identity before processing your request.



10. Complaints

If you believe your data has been misused, you may contact us at the address below or file a complaint with your local data protection authority.


11. International Transfers

Your personal information may be transferred, stored, or processed outside your country of residence.
For transfers from the EEA or UK, we rely on Standard Contractual Clauses or equivalent legal mechanisms, unless the recipient country ensures an adequate level of data protection.


12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
The revised version will be posted on this page with an updated “Last updated” date.


13. Contact

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at: alhijab.fr@gmail.com. For data protection purposes, Al Hijab is the data controller responsible for your personal information.